DIRECT CREDIT / DEBIT CARDS PAYMENTS + PAYPAL PAYMENTS

EXPRESS SHIPPING via DHL EXPRESS ON ALL ORDERS ! PLEASE ADD YOUR MOBILE - IT IS FOR THE DELIVERY !

We want to make all of our Customers happy and satisfied, that's why we work with DHL EXPRESS. Please have in mind that we pay a lot of additional shipping costs on every order, on every shipping, because DHL is an expensive shipping method. Please respect all of our efforts.

Shipping usually takes around 1-4 working days days to the most locations . Please leave your mobile number in the note section in your order . It is for the delivery.
Your order is not cover by insurance,therefore we are not responsible for any damages or losses due to the shipping.
Please note that packages can be delayed by customs,which unfortunately is not in our control.This is a rare occasion but sometimes happens.
If you would like to insure your order we are happy to arrange that for you for an additional fee.Please enquire us and we will let you know the coast.

You are responsible for all customs and duty fees.These are not included in shipping or purchase price.

Items are shipped to the address mentioned on your bill. If you wish your item to be shipped to another address than that, please mention it in your Paypal payment note , because if something happens we and Paypal will be able to investigate it officially.

The return shipping is paid by the buyer.

REFUNDS

Every piece of the creation is made with a lot of energy, hard work, deep emotinons and love . It takes time and efforts to create, to prepare, to photo and ship the items. Please pay due respect to our work.

Customer satisfaction is our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange. 

We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in a perfect condition, with all labels attached and in the original packaging. Please, follow the steps below: 

Simply return the item or items in their original condition within 14 days of receipt to our mail address, which will be given to you, once you contact us for your return. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size/colour, if preferred and available.  Please, note: 

- To kindly notify us of your intentions by email to return the Item within 48 hours of delivery and our team will assist you on the process accodingly; 

- Once provided with confirmation from our side, please seek to return items within 14 days of the date of your originally submitted return request. Returns outside these time frames may not be accepted , and depending on the circumstances may only be refunded as a store credit; 

The item(s) is under your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that has a tracking number. The cost of returning the item back to us is under your responsibility as well. 

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred.  With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required. 

PLEASE NOTE: New and unused means that there are no marks on the item(s) or any wear on the tags. We do not sell used items and will not accept any item(s) with any indication that it was used. In such cases, the item will be returned to the purchaser. Cherry Blo is not responsible for any item that is not returned in the manner set forth above. 

WE DO NOT REFUND CUSTOM ORDERS AND ITMES WHICH ARE CORRECTED BY YOUR MEASUREMENTS ! WE HOPE THAT YOU UNDRESTAND THAT , BECAUSE WE WON'T BE ABLE TO SELL THE ITEMS WHICH ARE SPECIALLY MADE BY YOUR OWN MEASUREMENTS TO ANOTHER PERSON.PLEASE HAVE IN MIND THAT WHEN YOU MAKE YOUR CUSTOM ORDERS..

ADDITIONAL POLICIES

NOTIFICATION OF CONFIDENTIALITY 

FOR THE CHERRY BLOSSOMS DRESS ONLINE STORE BASED on GDPR requirements

This notification of confidentiality describes the information which we collect from you when you purchase one or more products from our online store. We collect such information acting as a data administrator and in compliance with the provisions of the General Data Protection Regulation (GDPR), we are required to provide you with information about us, and on why and how your data is used and the rights you have in respect of such data. 

WHO ARE WE?

We are CHERRY BLO LTD and we are located in the city of Sofia, Bulgaria. 

Our address is: Sofia 1421, 8 Lale Street.

You may contact us at е-mail: cherry.b.dress [!at] gmail.com

Or on telephone number: +359888456048.

We are not required to appoint an official responsible for data protection therefore, all inquiries with regard to the use of your personal data should be addressed to our contact address and phone. 

WHAT PERSONAL DATA DO WE COLLECT?

To buy products online, we need to know your name, address, contact phone number, e-mail and your credit card details.

WHY DO WE COLLECT SUCH INFORMATION?

We will use this information to process your order and to deliver the goods to you with the international carriers DHL or FEDEX, which are also required to conform strictly to the prescribed confidentiality policies. Your telephone number and address will only and solely be used by the carrier to contact you and deliver your products as fast as possible. Your credit card details will be used by PAYPAL solely – the safest and the most secure method of payment.

We need this information in order to be able to process your payment, to deliver your products and perform our agreement with you. 

HOW DO WE HANDLE YOUR INFORMATION?

Your information is stored in our order processing system located in the European Union. 

Your credit card details are processed by PAYPAL solely which exploits a secure and effective system to protect your data. We do not use or store your credit card details.

To deliver your goods, we use the carriers DHL and FEDEX. We share with them your name, address and telephone number in order to make the delivery. 

Placing your order at our store, you automatically give your permission for your data to be only and solely used for the delivery of your order. 

We will not use your information to make any automated decisions which might affect you in whatsoever way.

HOW LONG DO WE STORE YOUR INFORMATION?

We store your information for a period of one year after you have made your purchase. 

After this period of time your personal information in relation to your order, will be removed.

YOUR RIGHTS ON YOUR INFORMATION 

You have the right to inquire what information we have for you and you may ask us to correct such information in case it is not exact and accurate. 

You may also ask us to provide you with a copy of your information or stop using your information for a certain period of time if you suspect we are not using it in compliance with applicable laws.

To forward your request to our e-mail, postal address or phone number, please use the contact details provided hereinabove.

RIGHT TO COMPLAIN 

Should you have any complaints about the manner in which your information has been used, you may contact the following person:

Maya Kocharkova – Data Protection Official at:

website: cherryblo.com

Or e-mail: cherry.b.dress [!at] gmail.com, Maya Kocharkova