EXPRESS SHIPPING via DHL EXPRESS ON ALL ORDERS ! Please add your mobile phone in the order's note. It will be used only for the delivery. DHL needs it.
We want to make all of our Customers happy and satisfied, that's why we work with DHL EXPRESS. Please have in mind that we pay a lot of additional shipping costs on every order, on every shipping, because DHL is an expensive shipping method. Please respect all of our efforts.
Shipping usually takes around 3-4 working days days to the most locations . Please leave your mobile number in the note section in your order . It is for the delivery.
Your order is not cover by insurance,therefore we are not responsible for any damages or losses due to the shipping.
Please note that packages can be delayed by customs,which unfortunately is not in our control.This is a rare occasion but sometimes happens.
If you would like to insure your order we are happy to arrange that for you for an additional fee.Please enquire us and we will let you know the coast.
You are responsible for all customs and duty fees.These are not included in shipping or purchase price.
Items are shipped to the address mentioned on your bill. If you wish your item to be shipped to another address than that, please mention it in your Paypal payment note , because if something happens we and Paypal will be able to investigate it officially.
RETURNS & REFUNDS
We prefer not to do exchanges or returns in general, because every piece of the creation is made with a lot of energy, hard work, deep emotinons and love . It takes time and efforts to create, to prepare, to photo and to ship the items. Please pay due respect to our work. But if you are not happy with your order, please contact us once you receive it. We will do our best to make you happy and we will help you proceed the return . We will refund your payment once the item arrives here.
WE DO NOT REFUND CUSTOM ORDERS AND ITMES WHICH ARE CORRECTED BY YOUR MEASUREMENTS ! WE HOPE THAT YOU UNDRESTAND THAT , BECAUSE WE WON'T BE ABLE TO SELL THE ITEMS WHICH ARE SPECIALLY MADE BY YOUR OWN MEASUREMENTS TO ANOTHER PERSON.PLEASE HAVE IN MIND THAT WHEN YOU MAKE YOUR CUSTOM ORDERS.
If you want to return or exchange an item, please contact us for further details. An item shipped back to us should be shipped within 7 days of arrival to your address and in a completely new condition.The item has to be delivered to us in 20 days of the shipping date. Please DO NOT WEAR or wash your item prior to returning it. We will not accept worn , washed, parfumed clothing in general.
Once the parcel is back to us we will contact you in the next 2-3 working days.
The shipping of an exchanged product has to be cover by the buyer .
THE SHIPPING COSTS ARE NON REFUNDABLE !
Each piece in this collection is unique and carefully crafted by hand so please respect our work.
Thank you for the understanding!