EXPRESS WORLDWIDE SHIPPING ON ALL ORDERS - SUPER FAST PRODUCTION, DISPATCHING AND DELIVERY♥ NEW SPRING 2018 COLLECTION OF MAXI DRESSES, CAFTANS, PLUS SIZE

Frequently Asked Questions

Custom and personalised orders

We make custom orders on almost every design. We can make the garment by your height and by your own measurements. We can add/remove sleeves, we can make the length longer or shorter, depending on your height. The Custom Orders will be dispatched in 3 working days. Unfortunately the Custom Orders are non refundable due to the personal measurements.

 

 

Sizing details

If you have questions, please let us know and we will help you finding the right size :)

 

 

 

Care instructions

We advise the garments to be washed on gentle cycle in cold water , handwashed or dry cleaned. Please avoid dryer . Low ironing. Iron inside out whenever possible. Always iron delicate fabrics, inside out on a low temperature setting. 

The Handpainted dresses should be handwashed and Ironing inside out .

 

 

Gift wrapping and packaging

We pack all of our garments in a beautiful envelope , then the garment is placed in a special bag given by the express company we work with .

 

 

Wholesale availability

We work on wholesale prices and if you are interested in , please write us to discuss further information .

 

 

Delivery

We dispatch your orders in 1-3 working days. We ship worldwide via Express Shipping. The parcels arrive in 1-4 working days after the dispatch. Please leave your mobile number - it will be used only for the delivery.

 

 

Returns

If you are not happy with the garment,please contact us once you receive it. We will do our best to make you happy, but please respect our work and our efforts-that's why everythnig you want to know before buying , don't hesitate to ask us.From other side we will do our best to describe everything accurately.The shipping fees are non refundable, because they are already paid to the shipping company. The shipping back is will be paid by the customer.An item shipped back to us should be shipped within 3 days of arrival to your address and in a completely new condition.The item has to be delivered to us in 15 days of the shipping date.Please DO NOT WEAR or wash your item prior to returning it.We will not accept worn,washed,parfumed clothing.

 

 

Refunds

Once the item is received and checked by us, we will send you an email with the info and the refund will be issued . Please allow 3-5 working days for contacting you, once the parcel arrives.

 

 

Payment

DIRECT CREDIT / DEBIT CARDS PAYMENTS + PAYPAL PAYMENTS .